If you have any questions regarding your service or are experiencing an issue, please complete this online form with as much information as possible and a representative will address your request and respond to you promptly.

Account Activation and Provisioning

Vault America provides account activation, and assists customers with the provisioning process. Account activation and provisioning services are provided to customers Monday through Friday, 9:00 a.m. to 5:00 p.m., Eastern Time.

Customer Support Services

Once your service is up and running, Vault America provides complimentary 24x7x365 customer support services via telephone and by submitting a support request at

Support and Maintenance

Vault America provides 24×7 Tier 1 and Tier 2 technical support via telephone and eService to customers

Our mission at Vault America is to provide your organization with dependable, world-class customer support. Our highly-experienced customer support team is here to ensure that your business never stops running.

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