Categories

Error Messages
27
General
16
Resellers
4
Security
4
Virtual Machines
1

  Categories

  Support

My Support Tickets
Announcements
Knowledgebase
Downloads
Network Status
Open Ticket

Articles

Are there common file/folders filters should I set? This is optional, but under normal circumstances you can set filters to exclude the following... Best Practices Here are a few best practices recommended from years of experience and much customer feedback.... Can I throttle my upload bandwidth? The default bandwidth setting is "unlimited".  If you would like to throttle it back so that the... Does backup software backup file permissions? Yes, backing up file/folder permissions is an option in both Windows (NTFS), OSX, and Linux. Does backup software have to stop the App when doing a backup? Backup software can backup application data while the application is still running. Particularly,... How do CUSTOM retention policies work? The [Advanced] or custom retention policy allows you to configure a more flexible retention... How do I delete files from retention? Please follow the steps below to delete files from your backup account retention.    NOTE: It is... How do I perform a Seed Load Copy? For customers with large data sets (over 50G), it may be unreasonable to backup the intial files... How do I transition a user from trial to paid? Modifying a user's trial status is quite simple. 1.  Navigate to the reseller portal and log in... In case of a full blown disaster how quickly can we be back up and running Scenario 1a:  If there was total disk failure and/or data corruption, it would depend on how fast... Is it possible to do a silent installation of the software? Yes, this is possible using the following command line switches. To show the installation... Is there a limit on file sizes that can be backed up? There is no limitation on the file size at the application level. Instead this limitation is... MS Windows System Backup vs. System State Backup The Windows System backup was introduced in Windows Server 2008 which allows the capability to... Report shows file: "..has been removed already" It is useful to provide some background information first. When a backup job starts, the... What is the average compression ratio? All backup files are compressed and encrypted before uploading to the Backup Server, the average... When I delete or change files, what happens? The files you delete from your computer or de-select from your backup set remain on our servers...
« Back

  Support

My Support Tickets
Announcements
Knowledgebase
Downloads
Network Status
Open Ticket